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Country Girl

OMG! Customer service is alive and well. Thank you, Miranda.

On a business trip to the Rio Grande Valley, we met the most amazing young woman at one of our favorite restaurants. It had been a long hard day and it was now time to sit back and unwind.  A waitress escorted us to a table near a window overlooking a beautiful flower garden. We took our seats. When I looked up, there she stood.

“Good evening and welcome to Pappadeauxs,” she said.

Her greeting seemed genuine. I wasn’t expecting such a charming and very personable young woman. Immediately, I knew this evening was going to turn out differently. We weren’t celebrating anything special, but that didn’t seem to matter. She seemed eager to make our evening memorable, anyway. Her spirit, like an old friend, was so engaging, I wanted her to pull up a chair and visit for a while. Where have you been all my life? I thought and smiled.

Apparently, she’d learned something that so many of us have forgotten. “If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, ‘Here lived a great street sweeper who did his job well.” I looked around the restaurant and smiled again. I needed that reminder, too.

We eat out often while traveling and have grown accustomed to the lackadaisical attitude of the staff at some restaurants. There are certain behaviors that we will not tolerate. At the end of the day, we reserve the right to patronize a business of our choice along with the explicit right to pay for performance.

To Miranda, we say “Way to go!” You are an asset to your team.

Tonight, Miranda (her real name) restored my faith in a generation manning a sometimes-unappreciative job. I realize that the job isn’t easy. I’ve seen demanding, rude, and sometimes disrespectful customers. There’s no excuse for that kind of ill-mannered behavior. Wherever we have chosen to serve, all of us deserve to be treated with dignity and respect. Its what God expects and what we should demand.

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